NETWORK SUPPORT SPECIALIST

SUMMARY:

The Network Support Specialist is responsible for maintaining and troubleshooting the state data, voice, video, and wireless networks. This position is governed by state and federal laws and institution policy.

TYPICAL FUNCTIONS:

Maintains data, voice, video, and wireless networks for the state.

Helps evaluate network management and monitoring products, as well as other vendor products.

Monitors all network systems for potential problems.

Monitors IOS levels and makes recommendations for upgrades, in order to support new technology or customer requests.

Helps develop and maintain relationships with network users and vendors to provide best possible solution to customer needs.

Supports core network hardware and software installations and changes.

Maintains and supports internet content filtering solutions for customers.

Performs other duties as assigned.

KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of management and troubleshooting of a large data network or a large wireless network. Knowledge of network monitoring tools. Knowledge of data, voice, video, and wireless networks. Ability to communicate orally and in writing and provide assistance in resolving technical issues. Ability to read and comprehend technical documents to resolve problems.

MINIMUM EDUCATION AND/OR EXPERIENCE:

The formal education equivalent of a bachelor’s degree in information technology, computer science, systems engineering, or related field; plus three years of experience in data network operations/design, or a related field.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.