INNKEEPER SPECIALIST

SUMMARY:

The Innkeeper Specialist is responsible for the overall appearance and sanitation of public use areas in the inn. This position is governed by state and federal laws and institution policy.

TYPICAL FUNCTIONS:

Supervises skilled and unskilled employees by assigning and reviewing work completed.

Inspects inn facilities to determine maintenance needs, sanitary conditions, and overall appearance. Checks housekeeping work performed by staff and inspects for missing items or maintenance needs.

Conducts inventory of equipment, linens, supplies and materials to maintain current demands and determine future needs. Researches and recommends specifications for custodial supplies, linens, and cleaning equipment.

Completes and maintains records on inventory, work schedules, lost and found, and
maintenance issues. Prepares reports for supervisors as needed.

Greets visitors, provides assistance to the public and other staff, and assists customers with special needs.

Collaborates with all staff to ensure prompt service delivery for guests.

Performs other duties as assigned.

KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of supervisory practices and procedures. Knowledge of inn amenities, facilities, and materials. Knowledge of basic principles of facility maintenance. Ability to train employees in a multitude of job tasks related facility management. Ability to follow instructions and to give brief verbal or written reports when necessary. Ability to inspect facilities and determine maintenance needs. Ability to establish and maintain effective working relationships with others. MINIMUM EDUCATION AND/OR EXPERIENCE:

The formal education equivalent of a high school diploma; plus two years of experience in domestic, institutional, hotel/motel housekeeping, or related field, including one year in a leadership capacity.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.