TELECOMMUNICATIONS SUPERVISOR

SUMMARY:

The Telecommunications Supervisor is responsible for supervising telecommunications activities, receiving and logging messages, monitoring transmissions from other agencies, dispatching information, and providing technical assistance. This position is governed by state and federal laws and institution policy.

TYPICAL FUNCTIONS:

Supervises a small technical staff by interviewing, recommending for hire, training, assigning and reviewing work, terminating, and evaluating performance of incumbents.

Receives and logs messages from telephone and two-way radio transmissions.

Monitors transmissions from other state agencies and field personnel and dispatches information concerning accidents, status reports, personal identification, and base station relays.

Contacts and provides various emergency personnel with details of situation to aid in their response, and records and logs outgoing information.

Conducts routine checks on field personnel recording time, location, and activity.

Responds to requests for information, by researching records, explaining rules and regulations, inquiring on terminal, and providing requestor with written and verbal findings.

Types and maintains logs on all received and transmitted messages.

Performs other duties as assigned.

KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of supervisory practices and procedures. Knowledge of Federal Communications Commission rules and regulations. Knowledge of operating procedures for telecommunications equipment. Ability to communicate verbal radio transmissions. Ability to operate standard office equipment. Ability to maintain records. Ability to plan, organize, and oversee the work of subordinates. Ability to prepare oral and written information.

MINIMUM EDUCATION AND/OR EXPERIENCE:

The formal education equivalent of a high school diploma; plus one year of vocational, military, or similar training in radio/communications; plus three years of experience involving radio dispatch, operation of voice communications equipment, or a related field, including one year in a supervisory or leadership capacity.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.