ATHLETIC TICKET SALES COORDINATOR

SUMMARY:

The Athletic Ticket Sales Coordinator is responsible for coordinating, directing, and supervising the ticket sales program and assisting with managing the functions of the athletic ticket office. This position is governed by state and federal laws and institution policy.

TYPICAL FUNCTIONS:

Organizes, plans, directs, and supervises ticket sales operations to ensure completion of tasks and functions.

Interviews, selects, and trains ticket office staff and gate personnel in office and athletic event procedures, and designates extended office sales hours as needed.

Orders uniforms and prepares employment authorizations and monthly payroll for athletic gate staff.

Provides assistance and coordination in the implementation of online ticket sales.

Organizes and processes season tickets, advance tickets, and game day tickets.

Oversees ticket inventory and orders stock for university events.

Enters daily deposits from ticket sales and athletic business on a transmittal and submits to supervisor to be delivered to the cashier’s office.

Provides daily ticket sales reports and other data as needed, maintains ticket records for each event, and assists in the audit and reconciliation of ticket sales for athletic events.

Assists in resolution of customer complaints and problems.

Serves on marketing committees for ticket sales and assists the athletic department in marketing efforts to enhance ticket sales and increase revenues.

Assists in the development of annual departmental goals.

Performs general office duties, greets staff, faculty, students, visitors, and others, provides routine information concerning departmental services or procedures and uses personal computer to prepare memos, letters, activity reports, forms, and related materials.

Participates on campus committees and in campus programs as requested and attends training, seminars, and other meetings as needed.

Performs other duties as assigned.

KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of centralized ticket sales operations and practices.

Knowledge of basic accounting, cash handling, and general office procedures and practices.

Knowledge of the principles and practices of employee supervision and training.

Knowledge of word processing and spreadsheet applications.

Knowledge of consignment ticket sales and procedures.

Ability to perform basic mathematical calculations.

Ability to manage and coordinate a ticket sales operation.

Ability to analyze problems and determine effective solutions.

Ability to perform work requiring accuracy and attention to detail.

Ability to operate office equipment.

Ability to plan, direct, and train the work of subordinate personnel.

Ability to communicate orally and in writing.

MINIMUM EDUCATION AND/OR EXPERIENCE: 

The formal education equivalent of an associate’s degree in business or a related field; plus two years of experience in ticket sales operations or a related area, including one year in a supervisory capacity.

Additional requirements determined by the institution for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.