INFORMATION TECHNOLOGY ASSISTANT

SUMMARY:

The Information Technology Assistant is responsible for supporting the user services, operations, technical services or systems applications. This position is governed by state and federal laws and institution policy.

TYPICAL FUNCTIONS:

Troubleshoots and repairs all network, applications, and telephone connection problems.

Installs and maintains software, hardware, and wired and wireless networks, including configuration of hubs, switches, wireless access points, and wireless bridges.

Evaluates new software, hardware, and procedures, and makes recommendations on the purchase of hardware and software.

Monitors hardware and software to ensure optimum operating configurations for all workstations and printers in assigned areas.

Provides technical support agency or institution wide for all users, including data retrieval, program development through application scripting, security support, and staff development and training.

Provides general maintenance, cleaning, and upkeep of facilities to ensure productive environments for users.

Communicates by phone and email with technical support to diagnose problems and arrange for the repair of hardware.

Performs other duties as assigned.

KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of computers, hardware/software, and applications and operations. Knowledge of functional areas of networking, technical, and user services. Knowledge of functional areas of operations and production procedures. Knowledge of standards and procedures for scheduling, computer operations, and production control. Ability to operate computer and peripheral equipment. Ability to perform technical and mechanical functions and applications. Ability to maintain records of computer applications and prepare necessary reports.

MINIMUM EDUCATION AND/OR EXPERIENCE:

The formal education of a high school diploma; plus two years of experience in computer applications support, network operations support or a related field.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.