INFORMATION SYSTEMS ANALYST

SUMMARY:

The Information Systems Analyst and is responsible for coordinating and directing telecommunications systems and staff. This position is governed by state and federal laws and institution policy.

TYPICAL FUNCTIONS:

Supervises of the work of subordinate employees by establishing work schedules, assigning specific duties, and monitoring and reviewing the work on a regular basis to ensure adherence to instructions, deadlines, proper procedures or protocols, and the delivery of services to clients.

Directs the operation of telecommunications systems, including television cable-access, internet access, telephone, two-way radio and paging systems.

Acts as liaison with local telecommunications companies, vendors, and users regarding operation of the telecommunications systems, and troubleshooting of problems.

Receives and logs messages from telephone and two-way radio transmissions, and monitors transmissions from other state agencies to assure dependable and uninterrupted operation of telecommunications systems.

Directs the installation, repair, testing, and maintenance of telecommunications equipment and systems, and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems.

Contacts and provides various emergency personnel with details of situation to aid in their response, and records and logs outgoing information.

Conducts routine checks on field personnel recording time, location, and activity.

Responds to requests for information by researching records, explaining rules and regulations, inquiring on terminal, and providing requestor with written and verbal findings.

Types and maintains logs on all received and transmitted messages.

Assists in budget planning by projecting equipment and other supply, and monitors office expenditures to ensure budget limits are not exceeded.

Performs other duties as assigned.

KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of supervisory practices and procedures. Knowledge of Federal Communications Commission rules and regulations. Knowledge of operating procedures for telecommunications equipment and systems. Knowledge of cable access channel programming where applicable. Ability to communicate verbal transmissions. Ability to coordinate repair and maintenance of telecommunications systems. Ability to plan telecommunication equipment acquisitions. Ability to operate standard office equipment. Ability to maintain records. Ability to plan, organize, and oversee the work of subordinates. Ability to prepare oral and written information.?

MINIMUM EDUCATION AND/OR EXPERIENCE:

The formal education equivalent of a bachelor’s degree with a major in communications or related field; plus two years of experience in telecommunications or a related area, including one year in a supervisory or leadership capacity.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.