The Health Services Specialist II is responsible for maintaining health unit records, updating files, receiving and accounting for fees, and assisting the public. This position is governed by state and federal laws and institution policy.
Interviews clients to obtain financial, insurance, and personal data to initiate or update patient records.
Receives and records fees and balances cash against receipts issued.
Answers and screens phone calls, schedules clinic appointments, and receives and routes patients.
Evaluates client data within established guidelines to determine client eligibility for health services.
Enters billing data to client accounts to update financial records.
May receives birth and death certificates, verify information, and record information in appropriate register.
May maintain security for and issue supplemental food vouchers according to instructions and defined procedures.
Performs other duties as assigned.
KNOWLEDGE, ABILITIES, AND SKILLS:
Knowledge of health services eligibility criteria. Knowledge of general office practices. Ability to understand and prepare oral and written material and information. Ability to perform basic mathematical calculations. Ability to maintain filing systems. Ability to answer the telephone, greet clients, and provide assistance and information. Ability to operate standard office equipment.
MINIMUM EDUCATION AND/OR EXPERIENCE:
The formal education equivalent of a high school diploma; plus two years of general office experience.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.