COMPUTER SUPPORT MANAGER

SUMMARY:

The Computer Support Manager is responsible for a wide range of activities related to organizing individuals and projects involving computer support such as the development, implementation, maintenance and utilization of microcomputer and mainframe data processing systems. This position is governed by state and federal laws and institution policy.

TYPICAL FUNCTIONS:

Directs the activities of a professional, technical, and administrative support staff through subordinate supervisors including interviewing, hiring, terminating, reviewing performance evaluations conducted by subordinates, evaluating the performance of subordinates.

Reviews and approves/disapproves a variety of actions, policies, and procedures recommended by subordinates; prepares short and long range plans, prepares, implements, and monitors operational and biennial budgets.

Implements methods and procedures for computer production and operations.

Organizes implementation of new or upgraded software programs or hardware installations with other agency/institution departments.

Answers technical questions regarding problems, performance, and procedures for users and departmental staff.

Provides and prepares hardware and software recommendations, special analyses, and standard report information as requested.

Plans and coordinates functions of computer support to ensure efficiency and optimum utilization of resources.

Performs other duties as assigned.

KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of the application of systems analysis and programming in automated information systems. Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of supervisory practices and techniques. Knowledge of budgetary procedures. Ability to supervise a small to medium-sized computer support staff. Ability to compile reports and make recommendations concerning hardware/software support functions and budgetary requirements. Ability to analyze computer support system problems and devise corrective measures. Ability to read and interpret technical literature and evaluate product recommendations.

MINIMUM EDUCATION AND/OR EXPERIENCE:

The formal education equivalent of a bachelor’s degree in computer science, mathematics, or a related field; plus four years of experience in computer support operations, including two years in a supervisory capacity.

OR

Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting; plus eight years of experience in computer support, including two years in a supervisory capacity.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.